- How do I reset my root password? [top]
If you have forgotten your root password, contact Statseeker's Technical Support Team by placing a Technical Support Request via this website.
- How do I delete or rename a device? [top]
At the Network Infrastructure Monitor - Advanced Console go to Reports List > General > Device Details report.
Click on the Device Name (first column) you wish to delete/rename. A pop up window will allow you to rename or delete the device.
- How do I change the interface details? [top]
At the Network Infrastructure Monitor - Advanced Console go to Report List > Interfaces > Details report
or, for Frame Relay select Report List > Frame Relay > Details report.
The following options can be changed by clicking on the link and opening the NIM Config Editor:
- Title – the interface title you wish to see appear in reports;
- Speed – the Speed of the interface used for calculations and reporting;
- Tx (Speed) – the Tx speed for calculations and reporting;
- Rx (Speed) – the Rx speed for calculations and reporting;
- Oper (poll/npoll) – polling oper status on interfaces;
- Non Unicast (on/off) – polling of Non Unicast Packet counters including Multicast and Broadcast where available;
- Poll (on/off) – sets polling on or off (off will stop Statseeker polling interface).
NOTE:
The "lock" flag will lock the fields so that future SNMP walks do not change these fields.
The "nolock" values will change when a new value for the SNMP object is found during a rewalk.
- How do I change the device details? [top]
At the Network Infrastructure Monitor - Advanced Console go to Reports List > General > Device Details report.
The following options can be changed by clicking on the link and opening the NIM Config Editor:
- Device – (Change name or delete the device);
- IP Address - (Change the IP address, lock / nolock);
- Ping - (poll on / off);
- SNMP (poll on / off);
- Community / Credentials.
- Select SNMP Version (1,2 or 3);
- For SNMPv1 or SNMPv2 (Change Community name, select ‘Save’);
- For SNMPv3 (Previously defined Credentials can be edited, select ‘Save’).
- How do I add new MIBs to Statseeker? [top]
Email our Customer Service Team at csm@statseeker.com with the MIB, an SNMP walk of the device and
an overview of the type of information needed from the device. If the MIB is useable, the device will
be added to a future Statseeker release.
- How do I Add a New Web User? [top]
- Log into Statseeker as Administrator;
- Go to Administration Tool> User Profile / Grouping> Add / Edit Users;
- Enter a User Name;
- Select ‘Add’;
- Enter an email address (often used for alerting);
- Enter a password;
- Select the default ‘Time Zone’ relevant to the User’s reporting requirements;
- Select ‘Add User’.
Notes:
There is no ‘Save’ button!
Changes will be updated immediately.
For further information on User profiling, see the Grouping - User Guide.
- How does Statseeker determine if a device is down? [top]
How does Statseeker determine if a device is down?
- How secure is Statseeker? [top]
Server Processes
- Sendmail is configured to only process local mail. It will NOT accept remote SMTP connections,
runs as a non-privileged user, and will make outgoing connections to the configured SMTP gateway;
- You can not login as root via a network connection. You must login as a normal user and then 'su' to root;
Open Ports
- TCP port 23: telnet;
- TCP port 20/21: ftp;
- TCP port 22: ssh;
- TCP port 80: http;
- TCP port 443: https;
- TCP port 30000-30007: Realtime LAN Analyzer;
- UDP port 123: NTP;
- UDP port 162: snmptrap;
- UDP port 514: syslog;
- Ports that are configured for NetFlow/sFlow collectors.
Notes on Open Ports
- TCP port 443: https and UDP port 123: NTP are not opened by default;
- UDP port 123: NTP will be opened if NTP is configured in the Date, Time and NTP menu of ssadmin;
- TCP port 23: telnet and TCP port 20/21: ftp can be disabled in the Network Configuration menu of ssadmin;
- TCP port 80: http and TCP port 443: https can be enabled or disabled in the Web Server menu of ssadmin;
- Ports for NetFlow/sFlow can be configured in the Administration Tool.
Protocols Used
- ICMP;
- UDP SNMP;
- UDP snmptrap;
- TCP http.
- Can Version 2.8.x be upgraded to Version 3? [top]
Version 3 is a complete replacement for Version 2.8.x and is NOT an incremental upgrade
from Version 2.8.x. The entire code base has been re-written from the ground up to accommodate
expanding network sizes, new technologies and many new data types.
You will need to install Version 3 onto a different server and we strongly recommend
that you run both systems in parallel until you are ready to turn off your Version 2.8.x
server.
- Can Version 2.8.x data be migrated to Version 3? [top]
The simple answer here is No.
Version 3 collects a far greater number of data types, from many different technologies,
at far greater granularity than Version 2.8.x. This unfortunately means Version 2.8.x data
becomes incompatible with Version 3.
You will need to install Version 3 onto another piece of hardware and we strongly recommend that you run both
systems in parallel until you are ready to turn off your Version 2.8.x server. If you wish to continue viewing
your historical 2.8.x data, and are ready to rely on Version 3 for your day to day monitoring requirements,
Statseeker will provide you with an upgrade version of 2.8.x which includes an option to turn off polling.
You can then leave your Version 2.8.x server running for as long as you wish without impacting your network.
- What Browsers are Supported? [top]
- IE 8;
- IE 9;
- Firefox;
- Safari;
- Chrome.
Notes:
- IE6 is NOT supported;
- Disable popup blockers for the Statseeker server;
- Ensure that Javascript is enabled;
- Disable Tabs and allow pages to open in a new window;
- For IE 8 & 9 - Add the server URL as a "Trusted Site" on your local Intranet.
- What Operating System does Statseeker use? [top]
Statseeker software runs "ONLY" on the FreeBSD operating system which is derived
from BSD UNIX®. Statseeker chose FreeBSD as a platform due to its long history
of high performance networking functionality, its stability under extreme loads
and its rigorous development/release model.
Statseeker's unique installation process automatically installs the
FreeBSD operating system in minutes and ensures that NO KNOWLEDGE OF UNIX
is required to successfully install and maintain the product.
- What are Server ID, Hardware ID and Customer Numbers? [top]
The Server ID Number is provided by Statseeker and can be requested by emailing keys@statseeker.com.
A Server ID number is required for the installation process.
The Hardware ID is automatically created internally by the Statseeker server during installation, and is based on the
hardware footprint of the server.
The Server ID is combined with the Hardware ID number to create the License Key.
Your Customer Number is the first half of the Server ID number string, and is a unique number used to identify
your organization. You will need this number to log Technical Support Requests. Your Customer Number can be found
at the bottom of the main Network Infrastructure Monitor console.
- What are the Statseeker System User Accounts? [top]
There are three main Statseeker System User Accounts:
- admin - The "admin" web administrator account is the only account that can perform
configuration changes. All other web users run as non-privileged users. The admin user has
access to all groups and entities. There can only be one admin web administrator account;
- statseeker - The "statseeker" user is a UNIX account used by the Statseeker application;
- root - The "root" superuser is a UNIX account used to run start / stop scripts and processes
which need access to privileged files / network ports.
- What characters can I use in my Host File? [top]
Up to 24 characters drawn from the alphabet(A-Z), digits (0-9), minus sign (-), and period (.).
- What characters can I use for my User passwords [top]
Special characters are not supported (@, $, !, # etc). Please use alphanumeric characters only.
- Should I connect my Statseeker Server to a UPS? [top]
Yes. A power failure may corrupt the timeseries database.
- Why can't I see the port number in MAC/IP Switch Port Report? [top]
The most likely reason is that the server was unable to retrieve the bridging table including
BRIDGE-MIB.dot1dTpFdbAddress and BRIDGE-MIB.dot1dTpFdbPort from this device.
- How can I get notification of a switch going down in a stack? [top]
How can I get notification of a switch going down in a stack?
